Reconnect and then make sure you turn off all the items: Automatically Hide, etc. Remove the iPad from the keyboard and the pointer option should vanish instantly. When the keyboard is connected, you should see pointer control. The triage steps I didn’t think of are as follows: Not sure they will scrap it or analyze it, but for me I’ll wait for a second keyboard to test. I’m received an engineering call back and they will ship a new keyboard to me so they can have this back.
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